tkpk2 Terms and Conditions

1 Introduction and Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between tkpk2 ("Company", "we", "our") and any person ("you", "user") who uses this website or its associated services.

tkpk2 is a trusted online casino and betting platform in Bangladesh that offers cricket betting, live casino, slots, color games, and various other gaming services. Accessing this site or using any of its services means you have read, understood, and accepted these full terms and conditions.

Key Definitions

• "Platform" — The tkpk2 website, mobile version, and all associated services.
• "Account" — Your personal user account registered on the platform.
• "Bonus" — Promotional offers, cash, or free play benefits provided by tkpk2.
• "Bet" — Money placed to participate in any game on the platform.
• "Turnover" — The condition to wager bonus funds a specified multiple of times.

2 Account Registration and Eligibility

To open an account and use services on tkpk2, all of the following conditions must be met:

2.1 Age and Eligibility

• You must be 21 years of age or older.
• You must be located in a jurisdiction where using this service is legally permitted.
• You must be mentally competent and of sound judgment.
• You may not be an employee of tkpk2 or a family member of one.

2.2 Account Information

• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be true, accurate, and complete.
• Your name, date of birth, and contact details must be genuine and verifiable.
• Providing false information may result in account cancellation and forfeiture of deposited funds.

2.3 Account Security

• You are solely responsible for keeping your username and password completely confidential.
• If you suspect any unauthorized access, notify our support team immediately.
• You are responsible for all activity that takes place on your account.

3 Financial Transactions — Deposits and Withdrawals

3.1 Deposits

Deposits on tkpk2 are currently accepted via the following methods: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳500.

• Deposited funds are generally credited to the account instantly.
• If you experience any issues during a deposit, please contact support via live chat.
• Depositing through anyone other than your own payment account is prohibited.
• If a third-party payment is detected, the deposit may be cancelled and the account may be suspended.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• tkpk2 reserves the right to hold withdrawals if identity verification has not been completed.
• Withdrawals cannot be made if an active bonus turnover requirement has not been fulfilled.
• tkpk2 reserves the right to delay withdrawals for the purpose of investigating unusual transactions.

4 Bonuses and Promotional Offers

tkpk2 offers various types of bonuses and promotional offers. Each bonus has its own conditions that must be followed.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit up to a maximum of ৳20,000. A 20x turnover requirement must be met to use this bonus.

• The welcome bonus applies only once per account.
• The turnover requirement must be met within a specified time period.
• Winnings from bets placed with bonus funds will be withdrawable after the conditions are fulfilled.

4.2 General Bonus Terms

• Claiming the same bonus across multiple accounts is strictly prohibited.
• If multiple accounts are created to take advantage of bonuses, all accounts will be cancelled.
• tkpk2 reserves the right to modify, suspend, or cancel any bonus.
• Bonuses must be used only for fair and lawful play.
• Bonuses may not apply to accounts with responsible gaming limits set.

4.3 VIP Program

tkpk2's VIP program has three tiers: Bronze, Silver, and Gold. The Bronze tier offers a maximum weekly cashback of 0.4%, Silver offers a maximum of 0.8%, and Gold offers a maximum of 1.2%. Advancement to higher tiers depends on your regular activity and engagement on the platform.

5 Prohibited Activities

Engaging in any of the following activities is strictly prohibited and may result in immediate account cancellation:

5.1 Fraud and Deception

• Opening an account using a false identity or information.
• Using stolen or unauthorized payment methods.
• Attempting to influence game outcomes using software, bots, or any automated method.
• Operating multiple accounts for the purpose of improperly claiming bonus benefits.
• Using the platform for money laundering or any illegal financial activity.

5.2 Misuse and Technical Violations

• Exploiting system vulnerabilities or errors.
• Attempting to gain unauthorized access to other users' accounts.
• Any attempt to disrupt the normal operation of the platform.
• Attempting to bypass geographic restrictions using a VPN or proxy.

If prohibited activity is proven, tkpk2 reserves the right to cancel the account, forfeit all deposited and won funds, and take legal action if necessary.

6 Privacy and Data Protection

tkpk2 gives the highest priority to the security of users' personal information. We keep all data secure using SSL encryption technology.

• We do not sell your personal information to any third party.
• Information may be provided to authorities as required to fulfill legal obligations.
• Our Privacy Policy provides detailed information on this matter.
• You always have the right to update your information.

By using the platform, you consent to the collection and use of your information in the manner described in our privacy policy.

7 Responsible Gaming

tkpk2 believes that gambling is a form of entertainment, not a source of income. We are fully committed to responsible gaming.

7.1 Self-Control Tools

• You can set daily, weekly, or monthly limits on your own deposits and bets.
• There is an option to request a temporary break or permanent self-exclusion.
• Contact our support team to activate these tools.

7.2 Warning Signs

• Gambling to solve financial problems.
• A tendency to place larger bets to recover losses.
• Problems in family or social relationships due to gambling.

If you notice signs of problem gambling, please visit our Responsible Gaming page and seek help.

8 Dispute Resolution

If you have any dispute or complaint, please first contact our support team via live chat. Our team is available 24 hours a day, 7 days a week to assist in Bengali.

8.1 Complaints Process

• Step 1: Submit your complaint to the support team via live chat or email.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex matters will be escalated to senior management.

8.2 Game Results

Server records will be considered the final proof of all game results. In the event of a technical error, tkpk2 reserves the right to void a bet or reassess it.

9 Limitation of Liability

tkpk2 always strives to ensure a safe and fair gaming environment. However, the Company will not be liable in the following cases:

• Interruption to gameplay due to internet disconnection.
• Issues with the user's own device or browser incompatibility.
• Losses caused by unauthorized third-party activity.
• Consequences of prohibited activities described in these terms.
• Personal financial loss resulting from gambling.

Our maximum liability in any situation will be limited to the value of the transaction in question.

10 Account Closure and Changes to Terms

10.1 Account Closure

You may request to close your account at any time via live chat. If there is any eligible withdrawable balance at the time of closure, it will be processed.

• A request to reopen a closed account may be submitted.
• In the case of permanent self-exclusion, reopening may not be possible.
• tkpk2 reserves the right to close any account for violation of these terms.

10.2 Changes to Terms

tkpk2 reserves the right to change these terms at any time. For significant changes, we will endeavor to notify you. Continued use of the platform after any change will be considered as your agreement to the new terms.

11 Governing Law & Contact

These terms and conditions will be interpreted and enforced in accordance with applicable law. To contact us regarding any matter:

• Live Chat: 24/7 instant support in Bengali.
• Email: [email protected]

If any part of these terms is found to be legally unenforceable, the remaining parts will continue to be fully effective.